Privacy policy

Last updated: January 17, 2026

PrimeoGo operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). PrimeoGo is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on your interaction and applicable laws, we may collect:

Contact Details: Name, billing/shipping addresses, phone number, email.
Financial Information: Credit/debit card numbers, payment info, transaction details.
Account Information: Username, password, security questions, preferences, settings.
Transaction Data: Items viewed, added to cart/wishlist, purchased, returned, exchanged, or cancelled.
Communications: Customer support messages or inquiries.
Device Information: Device, browser, network, IP address, unique identifiers.
Usage Data: Interaction with our Services, navigation, and activity patterns.

2. How We Collect Personal Information

Directly from you: Account creation, purchases, communications, or other submissions.
Automatically through Services: Cookies, device info, and website tracking.
From Service Providers: IT, payment processing, analytics, or fulfillment services.
From Partners or Third Parties: Marketing or operational purposes.

3. How We Use Personal Information

We may use your personal information to:

Provide & Improve Services: Process orders, payments, shipping, returns, account management, and personalized shopping experiences.
Marketing & Advertising: Send promotions or show ads based on your activity.
Security & Fraud Prevention: Authenticate accounts, prevent fraud, and ensure safety.
Communicate With You: Customer support and service updates.
Legal Compliance: Fulfill legal obligations, respond to legal requests, and enforce policies.

4. How We Share Personal Information

We may disclose information:

With Shopify and service providers (e.g., payment processing, cloud storage, fulfillment).
With marketing partners for ads and promotions.
As directed by you (e.g., shipping or social media features).
Within our corporate group or affiliates.
For business transactions (mergers, bankruptcy) or legal obligations.

5. Third-Party Links

Our Services may link to third-party sites. We are not responsible for their privacy or security. Review their policies before sharing personal information.

6. Children’s Data

We do not knowingly collect personal information from minors. Parents or guardians may request deletion of their child’s data.

7. Security & Retention

No security system is perfect. Retention depends on account maintenance, service provision, legal obligations, dispute resolution, or policy enforcement.

8. Your Rights & Choices

Depending on your location, you may have:

Access / Know: Request personal information we hold.
Delete: Request deletion of personal data.
Correct: Correct inaccurate information.
Portability: Receive or transfer personal information.
Opt-Out: Stop sharing or targeted advertising.
Communication Preferences: Opt-out of promotional emails anytime.

EEA & UK residents may also have rights to:

Restrict or object to processing
Withdraw consent (without affecting prior lawful processing)

9. Complaints

You can contact us or your local data protection authority for complaints. EEA residents can see supervisory authorities.

10. International Transfers

We may transfer, store, and process your data outside your country. Transfers follow mechanisms such as EU Standard Contractual Clauses or equivalent legal frameworks.